Customer Service Agent - Voice

Customer Service/Support

Location Gurugram, India Language English Job Advert Are you looking for a career change with a forward-thinking global organization? We’re on the lookout for Customer Representatives (on-site) who provide voice process support to an international client to join our team of game-changers from our Gurgaon offices.

In this dynamic role, youll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility.

Reimagine your career
Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." Were recognized with awards like "Worlds Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

What you will do in this role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Reviewing customer requests and expectations

Your qualifications

• Graduate
• Minimum 6 months experience working on an international campaign in a contact centre environment
• Excellent verbal communication skills
• Fluency in English spoken and written language
• Capable to do voice calling
• Availability to do night work and work shifts in a 24/7 environment

What’s in it for you

• Competitive salary starting from 442000 INR and performance bonus
• Free transport facility
• Medical benefits
• Rewards and recognition all year round
• State of the art facilities including cafeteria, indoor games and other recreation activities
• Industry experience to boost your career
• Full paid training on the company and the project youll be working on

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”