Operations Associate - Customer Service

Operations Associate- Customer Service
Purpose & Overall Relevance for the Organization:
This role in customer service (CS) team is responsible to follow & execute relevant processes and practices for to meet team’s targets & timelines.
Key Responsibilities:

• Proforma invoice creation / PI sharing
  • Tracking of inbounds against seasonal pre-order for DPC partners on a daily/weekly basis .
  • Generate proforma invoice (PIs) for all the digital partners on a frequently basis. Wherever applicable,
    • Upload PIs in DPC partner’s portal for timely execution of seasonal pre-orders.
    • sharing excel PIs with respective DPC partners.

• PO download, consolidation & execution tracking
  • Download & consolidate issued POs in PDF & Excel format for billing.
  • As a key person, this role must work very closely with PO execution team of Customer Service to execute POs for all DPC partners.

• Sharing digital invoice & shipping information
  • Timely uploading of digital invoices in partner portal for revenue recognition. E.g. VCW for CB, VC for FK etc.
  • Uploading of shipping information i.e. ASN (Advance shipment note) details for all the DPC partners to secure shipment deliveries.
  • Sharing PDF invoices with all the partner on request basis or as a part of Delivery process.

Authorities:

• None

Knowledge, Skills, and Abilities:

• Good IT skills (Word, Outlook, Excel, PowerPoint)
• Good numeracy, literacy, verbal, and written communication skills

Requisite Education and Experience / Minimum Qualifications:

• Functional: 3-5 years in retail industry
• Industry knowledge for digital business: ideally in apparel/fashion/shoes

• Graduation from Government approved university

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: Operations Associate - Customer Service BRAND: adidas LOCATION: Gurgaon TEAM: Sales STATE: HR COUNTRY/REGION: IN CONTRACT TYPE: Full time NUMBER: 511305 DATE: May 14, 2024