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CS - Service Support Administrator

Accurate Background | Thane, Maharashtra | IN

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Reporting to the Client Delivery Manager the role of Service Support Administrator will focus on supporting Implementation and Client Services team members with…...

Hamster Kombat
It’s our mission to develop a Client Services function which harnesses collaboration to support the seamless delivery of Accurate’s services. Our focus is on strengthening client partnerships to reinforce trust and promote account growth.
Reporting to the Client Delivery Manager the role of Service Support Administrator will focus on supporting Implementation and Client Services team members with ongoing system administration of new and existing Client accounts.
You’re an ambassador for the company and you focus on efficiency, accuracy and compliance in system setups. You’ll proactively manage your workload daily to ensure tasks are clearly understood and correctly interpreted, probing for further information where required, and delivering completed setups within SLA. Responsibilities:
  • Ensuring both new and existing clients are setup, configured and maintained accurately on our systems.
  • Keeping Service Improvement mailbox up-to-date, working towards resolving issues quickly and effectively; sets clear expectations, gives correct information and ensures follow up to ensure needs have been met.
  • Nurture, Develop and maintain positive and effective internal relationships which ensure engagement, satisfaction and retention.
  • Work collaboratively and communicate effectively with internal stakeholders to ensure service delivery expectations are met.
  • Positively and consistently represent the Accurate brand, values and behaviors to ensure a great experience for all stakeholders, both internal and external.
  • Ensuring compliance with the company’s Data Protection, Information Security, Health & Safety, Dignity at Work and IT Acceptable Use policies and associated procedures at all times.
  • Supporting the Client Services team with all administrative account maintenance tasks for existing Clients, including password resets, screening level changes and system amendments. For details please see below:
  • Day to Day Responsibilities
  • Client Account set up and amendments: You will work with Implementations/Onboarding and Client Services to create new Client accounts, screenings packages and groups.
  • Client Users: You will work with Implementations/Onboarding and Client Services to create new account users, amend existing access where needed and, reset password.
  • Quality Assurance: you’ll conduct quality checks of client accounts, packages and users set up bother SSAs
  • Administrative support of ad-hoc Client Services duties, including compliance related duties and project support tasks.
  • Support seamless service set-up in collaboration with Implementations, Operations, Tech, Finance and any other key stakeholders.
Qualifications:
  • Strong computer literacy skills
  • Excellent attention to detail and focus
  • Strong levels of customer service
  • Excellent written English
  • Ability to multitask and priorities
  • Ability to work under pressure and to tight deadlines
  • Well organized and process driven

Information :

  • Company : Accurate Background
  • Position : CS - Service Support Administrator
  • Location : Thane, Maharashtra
  • Country : IN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the CS - Service Support Administrator job info - Accurate Background Thane, Maharashtra above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies CS - Service Support Administrator job info - Accurate Background Thane, Maharashtra in 24-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 24-04-2024

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