Customer Service Representative I

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

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About Customer Support Center

At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an outstanding customer experience. Our Customer Support Center organization is instrumental in these efforts and their detailed alignment across geographies and commercial functions is crucial to our success.

The Bangalore CSC capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world.

Job Title: Customer Service Representative I

Reports To: Team Leader, Customer Service

Location: Bangalore

Roles & Responsibilities

• Perform order management activities for assigned regions using the applications used by the function
• Ensure adherence tol procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Make sure to achieve daily turnaround time for orders as per set TAT guidelines
• Ensure adherence to all internal / external processes defined
• Proactively brings up issues that can potentially hamper the business processes

Other Requirements

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 0-2 years’ Experience
• Requires strong digital literacy, including Microsoft office
• Display excellent verbal and written communication and social skills.
• Highly detailed with good accuracy
• Ability to work in fast pace environment
• Flexible to work in Night Shifts