• Home
  • Job
  • Customer Support Advisor

Customer Support Advisor

Brandwatch | Remote | IN

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Brandwatch with the position of Customer Support Advisor - Brandwatch which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Advisor - Brandwatch below matches your qualifications. Good Luck: D

As a Customer Support Advisor, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with…...

Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.


As a Customer Support Advisor, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team. Primary Responsibilities
    • Reply to customer inquiries via supported communication channels.
    • Identify, replicate, and report validated product issues to the R&D team.
    • Identify and log feature requests..
    • Follow-up on customer inquiries upon issue resolution/feedback from R&D
    • Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
    • Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.
    • Maintain an overview of submitted cases to R&D, and flag internal SLA breaches.
    • Escalate support cases based on severity levels and associated business risk assessments.
    • Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests..
    • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members.
    • Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments.
It is expected that you
    • Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers.
    • You are excellent at communication and are able to “translate” technical terms/causes into a customer-friendly language.
    • Report product issues & feature requests according to the defined processes. templates, and information requirements.
    • Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence.
    • Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders.
    • You are a product expert, and always up to date with the newest release features and their use-case.
Your performance will be evaluated based on:
    • Adherence to Customer Supports Service Level Agreement across all channels for customer inquiries
    • Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
    • Customer Satisfaction rating
    • Your communication skills - both for internal entities and customer-facing
    • Product knowledge

Information :

  • Company : Brandwatch
  • Position : Customer Support Advisor
  • Location : Remote
  • Country : IN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Advisor job info - Brandwatch Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Advisor job info - Brandwatch Remote in 22-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@joboio.com

Post Date : 22-05-2024

Recomendations Jobs