Supervisory Consular Assistant

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is 06 Actual FP salary will be determined by Washington D.C. • All Interested Applicants / All Sources

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of probationary period

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is: Full Time (40 number of hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4-8 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:

Yes

Relocation Expenses Reimbursed:

No

Travel Required:

Not Required

Duties

The Consular Information Units (CIU) Supervisory Assistant is the primary individual responsible for all aspects of consular correspondence and public information services related to consular services at the U.S. Consulate General Hyderabad. As the LE Supervisor, the incumbent manages and rates a team of two ( 2 ) CIU assistants who coordinate appropriate and timely responses to nearly 20,000 visa and ACS related inquiries annually. They coordinate consular outreach efforts and messaging throughout the Hyderabad consular districts of Telangana, Andhra Pradesh and Odisha. They direct responses to correspondence involving complex questions from prospective visa applicants, American Citizens, travel coordinators, attorneys, congressional offices, and U S. and Indian corporations. S/he supervises the teams handling of consular correspondence and visa inquiry form the Global Support Strategy (GSS) team and audits a random sample of public responses provided by the Call Center. S/he manages metrics development and reports monthly and yearly statistics and works with the CIU officer and managers to align consular outreach goals with those of the post and the Mission. Incumbent builds, motivates, and maintains an effective and high-performance CIU team.

Qualifications and Evaluations

Requirements:

EXPERIENCE: NON-SUPERVISORY: Minimum 4 years of experience in work involving the application of regulatory material and public contact, customer service is required.
SUPERVISORY: Minimum of 6 month of experience managing small teams, training new employees, and distributing workload.

JOB KNOWLEDGE: A thorough understanding of the general principles of filing, office procedures, and computer-based data management is required. Should have knowledge of the host country, immigration laws, socio-political and cultural norms. Clear understanding of Indian law, practices and general environment. Knowledge of visa functions, applicable laws, regulations and procedures for NIV and familiarity with IV,ACS and Fraud prevention operations.

Education Requirements:

Two years of college studies is required

Evaluations:

LANGUAGE: Level IV in English (speak/read/write) and Level III in Telugu / Hindi / Oriya (speak/read/write). This may be tested.

SKILLS AND ABILITIES: Must be tactful and diplomatic in responding to inquiries, dealing with Visa applicants, members of Congress, attorneys, American officers and local staff. Must have excellent writing skills, including the ability to write accurately and grammatically without supervisory review required. Strong interpersonal skills are required for counseling team members and maintaining contacts with internal and external partners. Must be proficient in Microsoft Office (word, excel, outlook, power point). Experience in using social media tools like Facebook, Twitter, or other web software.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Hyderabad, India may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

• 
  IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.