SBS Teledata BPO I 150636

Work on inbound calls for queries for small business clients. Serve as subject matter expert for small business clients.
Develop and leverage a broad understanding of ADP products in support of client needs.
Take ownership and provide end to end solutions for clients
Strong focus on creating Positive Defining moments in every client interaction.
Resolve routine customer concerns with pre-defined solutions while looking for solutions that will allow our customers to focus on their core business.
Should be willing to work in rotational shift (US Shifts)

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Excellent communication skills are required for this role with no evidence of regional language influence.
Ability to hold a conversation and engage the client for a long duration.
Listening and probing skills should be excellent.
Should be able to display empathy and acknowledge appropriately.
Ability to articulate complex resolutions in a simplified manner
Mastery and control over verbal communication
Proven proficiency in prioritizing critical client issues and managing workflow (Required)
Proficiency in the use of PC applications (Required)
Excellent in both Oral and written communication
Working knowledge of payroll and benefits administration is helpful (Highly Preferred)
Strong interpersonal, conflict management, and mentoring skills
Effective team management, time management skills, organization, and planning required

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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