Business Support Coordinator

Do you have an eye for detail? Do you wantto be a part of a young, dynamic team in Chennai? Be our newSenior Business Support Coordinator!

We offer

Maersk Training Services India Private Limited provides value added training support services to professionals and companies engaged in the Maritime, Oil & Gas and people skill related training courses.
Located in the heart of Chennai, Maersk Training Services India Private Limited provides support services across India and abroad for both the Maersk group companies and other external customers.

Key responsibilities

• General administration and registration of relevant issues associated with TMS clients
• Planning and coordinting of courses in-house and externally with trusted partners
• Outstanding professional service to all customers
• Ensure that established quality parameters are fulfilled
• Take initiative for proper and timely action in all aspects of the area of responsibility
• Ensure relevant flow of information to management and to other relevant parties takes place
• Liaising with Administration and Sales Coordinators to ensure that the joining instructions are issued on time to the clients with correct information
• Proactive collaboration with MT centres globally to increase the satisfaction of our internal and external clients by maintaining regular evaluation forms / feedback reports
• Liaising with clients and internal stakeholders by providing Availability reports, Revenue reports and maintaining other Booking and Financial records in the system.

• Proactive monitoring and managing training needs
• Securing seats and booking courses
• Identifying and communicating with suitable vendors
• Creating Purchase Orders, checking emails and uploading of certificates within relevant systems
• Processing of vendor invoices
• Status registration of each course and participant in the key clients personnel system as required.
• Make suggestions for improvements and cost savings.
• Measurement/success criteria of the position
• KPI’s as agreed
• Work according to the APMM core values
• Assist the company in reaching set KPI’s

We are looking for

• 4-5 years of experience in customer handling role
• Bachelor’s or Master’s degree
• High competency in MS Office programmes - Well versed with MS- Excel
• Manage incoming emails and respond to queries in a timely and professional manner.
• Analytical & problem solving ability for trouble shooting
• Attention to detail
• Ability to strive in a fast-paced work environment
• Highly motivated individuals
• Focus on time management and meet tight deadlines
• Proactive team player with good interpersonal skills
• Fluent in English (both written and verbal communication)

• Training industry background.
• Background in Oil & Gas or renewable industry

Maersk Training focuses on solutions for clients in oil & gas, maritime and wind industries. The company have invested heavily in building advanced simulators to provide realistic training and deliver more than textbook theory. Maersk Training plan and tailor training to the reality of the people they train. And as we live in a dynamic, progressing world, we believe in constant development and continuously improving our solutions. Today, Maersk Training is an independent business unit with worldwide training facilities open to all companies

India Chennai Local Commercial/Sales/Business Development