Specialty Support Representative II

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

Description & Qualifications

Description

We are looking for candidates, who are open to Night shift, flexible to work in shifts as per the business requirements.
Primary/Essential Duties and Key Responsibilities:

• Work with customers and internal teams to gather configuration requirements for complex and

lengthy projects (some of which may be billable to the customer)

• Manage transition projects for customers that need additional assistance during their move from

launch to support while providing a quality assurance feedback loop to the launch teams to
measure success of the launch projects

• Assist customers with Open Enrollment projects that require intense and highly technical

configuration

• Update and coordinate the set up and testing of configuration requirements for Benefits customers
• Communicate with customers and internal partners on outstanding technical requests
• Manage technical projects with critical deliverable deadlines and ensure success of the customer

experience

Qualifications

Qualifications:

• 1-3 years of prior US Benefits Health & Welfare experience
• Prior Open Enrollment (configuration & testing) experience preferred
• Strong organizational, problem-solving, and analytical skills
• Commitment to excellence and high standards
• Ability to manage priorities and workflow in a high pressure, constantly changing environment
• Excellent follow up skills are critical for success
• Ability to appropriately set and manage expectations
• Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel

Interpersonal Skills:

• Excellent written and verbal communication skills
• Conflict resolution
• Excellent customer service skills
• Ability to handle multiple tasks under tight deadlines
• Highly motivated and team oriented

Educational Requirements

• Bachelor’s degree (B.Com./B.Sc./B.A.) or equivalent
• CEBS, GBA, PHR, SPHR, SHRM-CP, SHRM-SCP preferred

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.