Service Readiness Professional

General Information Req # WD00064136 Career area: Services Country/Region: India State: Karnataka City: BANGALORE Date: Monday, June 3, 2024 Working time: Full-time Additional Locations:

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

About Lenovo

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a pocket-to cloud portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub

Description and Requirements

Business/Functional Responsibilities include:

1. Provide service requirements and direction to Offering Development Teams (ODTs) resulting in products that are high quality, easy to diagnose and to service within the allotted warranty & maintenance budgets

2. Ensure WW readiness for support of product prior to product shipment approval. This will include ensuring spare parts are stocked worldwide, ensuring education for servicers is available and complete, and that processes are in plane to delight Lenovo customers with the highest quality service & support.

3. Drive improvement on product design and function in order to reduce warranty costs generation over generation.

4. Provide lifecycle service advice / continual improvement opportunities during the life of the product.

Basic Qualification:

Education / Experience:

1. Bachelor’s Degree in Information Technology, EE or CE preferred. MS ECE or EE / CE is a plus; Or equivalent experience.

2. At least 5 years of directly related experience that includes: Experience in customer support industry for technology products; managing product development projects in system server; Experience servicing server products and demonstrated ability to evaluate processes and propose improvements.

Skills:

1. Project Management skill.

2. Strong analytical and creative problem solving skills to anticipate and resolve issues associated with development of new technologies taking into account challenging time to market schedules and cost constraints.

3. Ability to analyze policies and procedures for customer service practices, evaluate effectiveness and propose recommendations for improvement.

4. Ability to team with others and work with guidance from a more experienced team members in a fast paced entrepreneurial environment.

5. Willingness to work non-traditional work hours to accommodate meetings with colleagues around the world, particularly in Beijing, TaiWan and US.

6. Strong computer skills in Excel, PowerPoint and Word.

. Additional Locations:

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

• India

• India - Karnātaka

* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE