Executive CEG

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role?

The Digital Documents Servicing (DDS) Team is a key function within Colleague Services that is responsible for the delivery and management of American Express’ digital document solutions within the Colleague Experience Group (CEG). This position will report to the Manager, Digital Documents Servicing and will be responsible for designing, implementing, and managing various aspects of the electronic file program including personnel, tuition assistance, mass change and employment verification programs. The ideal candidate will have a deep understanding of American Express’ HR systems and data integrations.

Key responsibilities for this role are:

• Query management of personnel files including manual uploads when automation is not available and for Verification of employment.
• Provide digital document solutions guidance and support to Colleague Experience Group teams across the different business units.
• Ensure compliance with global retention policies and regulations.
• Review and maintain standard operating procedures.
• Manage relationships with internal and external partners to ensure the delivery of compliant and cost-effective solutions.
• Work with the CEG partners to provide for Verification of employment details for colleagues outside of the standard request.
• Work with CEG to close the audit requirements.
• Ability to look for opportunities to automate the verification of employment process and work with the technology team to implement the process.
• Work internally with the team and the CEG partners to automate the process for Employee Personnel file.
• Close all the queries on Employee Personnel file and Verification of Employment within the SLA.

Preferred Qualifications

• Bachelors degree in Business Administration, or a related field.
• Minimum of 3 years of experience in HR solutions, preferably within a multinational organization.
• Excellent analytical skills and proficiency in using HR systems (DocuSign, Oracle, People Soft, or similar).
• Strong communication and interpersonal skills.
• Ability to collaborate with stakeholders, strategy partners, and vendors.
• Ability to pivot and prioritize deliverables based on urgency and requirements.
• Self-starter with the ability to work in a fast-paced environment as both an individual contributor and as a valued team member.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.