Executive- Global Finance Center

Requisition ID: 63037

ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The Finance Operations team reviews, evaluates, develops, implements, maintains and verifies internal and business controls for processes, systems, financial statements, journals and reports in compliance with corporate objectives and government standards such as the Sarbanes-Oxley Act (SOX) or the 8th Company Law Directive. Ensures that documentation for all processes across the organization is reviewed and updated periodically. May coordinate with external auditors to prepare the attestation of management assessment on internal controls.

• Processing Parts and components requests received from consumer / Stores and certified servicers are processed & ensuring SLA’S & quality parameters are met accordingly.
• Reports to : Deputy Manager
• Flexible to work in shifts: Current shift is 12.30 pm to 9.30 pm IST
• Work from office: All 5 days, Sat- Sun Off

• Managing requests within 24 hrs SLA with Quality
• Processing Compensation claims for Inconvenience allowance
• Managing KPI’s & SLA’a
• Will be cross skilled on other areas within the consumer services area hence work profile can change as per business requirement

• Experience: 1-2 years of Back Office operations
• Education: Graduation is required (any Bachelors degree)

• Non- Voice back-end transaction processing job
• Good knowledge of excel/google sheet
• Good typing speed
• Good knowledge of SAP & CRM is preferable
• Customer handling exposure
• Command over English language (both verbal as well as written) since it may involve frequent interactions with US stakeholders
• Personal Credibility: The quality of being perceived as trustworthy, that comes from building relationships, ensuring rigor and relevance in ones work, and consistently achieving great results.
• Business Acumen: The application of a broad understanding of the business, the external environment, and cross-functional dependencies that results in highly effective business solutions.
• Initiative: Identifying business requirements or opportunities and taking action before being asked or required by the situation.

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At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.