QAP - MUM

Foundever | Mumbai, Maharashtra | IN

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Foundever with the position of QAP - MUM - Foundever which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information QAP - MUM - Foundever below matches your qualifications. Good Luck: D

Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center…...

Hamster Kombat
Quality Analyst- Operations

Roles and Responsibilities:
Responsible for calibrating and supporting quality standards.

Participates in joint call (contact) monitoring with client, client services team and call center team.
Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
Monitor quality and accuracy attributes; recommend solutions to address root cause.
Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals.
Provide recommendations on improving the quality process to achieve goals and objectives.
Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated.
Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives.
Monitor COPC requirements for the site.

Education (if beyond High School or equivalent): Minimum Graduate(Any Bachelors Degree Holder would be eligible).

Experience Target (in this job or a related function/field): One or more years experience demonstrating knowledge of call center operations, goals and processes.

Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills.

Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.

Information :

  • Company : Foundever
  • Position : QAP - MUM
  • Location : Mumbai, Maharashtra
  • Country : IN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the QAP - MUM job info - Foundever Mumbai, Maharashtra above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies QAP - MUM job info - Foundever Mumbai, Maharashtra in 29-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@joboio.com

Post Date : 29-04-2024

Recomendations Jobs