Marketing Associate

Position: Marketing Associate (E-commerce)

Number of vacancies: 1

Required Qualification

• Graduates (preferably) with at least 2 to 3 years of experience in a similar profile

• Experience in Customer Care Management/ Client Relationship Management/ Lead Generations.

• Experience in Managing E-commerce marketplaces.

• Language proficiency in English, Hindi & Kannada.

Job Description

• Managing online marketplaces (E.g., Amazon, Flipkart, etc.)
  • Manage marketplace billing & reconciliations.
  • To oversee timely scheduling, dispatch, delivery and returns of all orders.
  • Manage all issues with marketplaces regarding order scheduling, dispatch, delivery, returns, refunds, and billing.
  • Coordinate with marketplaces for reimbursement of any fee claims.

• Management of Company E-store
  • Oversee inventory management on E-store.
  • Oversee and manage any issues with order delivery.
  • Resolve any issues with the help of the E-store platform help centre.
  • Resolve issues with the payment gateway if any.
  • Manage website platform, payment gateway billing & reconciliation.

• Customer Care Management:
  • Manage inbound leads and clients.
  • Manage complaints, and queries from customers.
  • Lead generation through research and outbound calls.

• Coordinate and assist the sales team in resolving all queries within a timeframe.

• Data analytics & management of marketing and sales department reports

• Management of marketing department expenses and record them.

• Interdepartmental coordination for order management.

• Interdepartmental coordination for marketing & sales-related activities.

• Stakeholder management.

Skill & Attributes: Good Coordination skills, follow-ups, data analytics, reporting and MIS.

Other information

At Gaiagen, we are designing and developing new biological alternatives to chemicals. We are looking out for Candidates with great dedication and passion to work on projects which are helpful in delivering smart effective and sustainable pest management solutions.

Equality Statement

Gaiagen is committed to building a diverse workplace. We invite applications from all persons, irrespective of gender, disabilities, and members of religious minorities groups who can contribute through their experience to the diversity and effectiveness of our workplace. Equality and diversity are core to our values as an organization. Staff members are expected to work collectively and individually to promote a constructive and sensitive approach to colleagues from different backgrounds, and value and respect their work.

Conflict of Interest

Public or other activity, affiliation to or support for any group or organization, personal association or other factor which may generate a real or perceived conflict of interest with our principles of independence and impartiality, or raise a security concern, or otherwise prevent the candidate from carrying out key functions of the specific post and would therefore disqualify the candidate from being appointed.

Selection Process

1. Shortlisting of candidates based on qualifications, skills, and experience 2. Telephonic interview

3. Case Study (optional)

4. Face to face interview